# Guest context that makes every action smarter

> Understand guest tone, intent, risk, needs and booking context with AI before you reply or approve an action.

Guest Intelligence helps hosts understand what a guest needs, how urgent the request is, what risk is attached, and which property rules matter before responding.

It gives message drafts and operational recommendations more context so the host is not starting from a blank inbox.

## FAQ

### Is the guest score shown to the guest?

Never. It is not shown to guests, it does not decline bookings, and it does not change what they are charged.

### What does a flag actually mean?

That it is worth reading the booking before you reply — most often because it is a first stay with no reviews yet.

### Where does the context come from?

The reservation itself and the guest's own messages on Airbnb, Booking.com and Expedia.

### Does it send messages?

No. Guest messaging is a separate step and it waits for your approval.

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Canonical page: https://www.santara.ai/guest-intelligence/
Santara AI — AI Operations Management Software for Short-Term Rentals