# AI guest messages that keep the host in control

> Draft guest replies with AI using reservation details, property rules, tone and urgency — always with host approval.

Santara AI drafts replies from guest intent, reservation context, property instructions, and house rules.

AI drafts first, and the host approves before messages are sent.

## FAQ

### Does Santara AI send guest messages on its own?

No. Approval is the default. Nothing sends until you say so.

### Can I turn approval off?

Yes, once you trust it — deliberately, per account. It never happens gradually because the drafts got good.

### Which channels does it cover?

Airbnb and Booking.com threads, in one place.

### Will the replies sound like me?

They are drafted from your previous replies, so they read like your property rather than like software. You can edit any draft before it goes.

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Canonical page: https://www.santara.ai/messages/
Santara AI — AI Operations Management Software for Short-Term Rentals