# Privacy built for operational trust

> How Santara AI handles booking, guest, property and operational data for AI-assisted short-term rental workflows.

Who controls your data. Santara AI is a product of AirCierge AI LLC, a limited liability company registered in Wyoming, USA, with its operations team in Da Nang, Vietnam. AirCierge AI LLC is the controller of the data described on this page. Privacy questions and data requests go to hello@santara.ai.

Santara AI is designed to help hosts understand daily operations without turning private guest and property data into a black box.

We use operational data to prepare briefs, message drafts, cleaner coordination, upsell recommendations, and reporting. Hosts remain responsible for reviewing outputs before acting.

## FAQ

### What data does Santara AI use?

Santara AI may use reservation details, guest messages, property rules, calendar timing, cleaner task status, pricing context, and account preferences needed to provide the service.

### Do you sell host or guest data?

No. Santara AI does not sell host, property, reservation, or guest data.

### Can AI outputs contain mistakes?

Yes. AI-generated briefs, message drafts, pricing signals, and recommendations can be incomplete or inaccurate. Hosts should review outputs before sending messages, changing prices, or making operational decisions.

### How is access controlled?

The product is designed around role-aware access, so cleaners and team members should only see the operational details needed for their work.

### How do third-party integrations affect privacy?

Santara AI relies on third-party infrastructure — channel connectivity providers for Airbnb and Booking.com, cloud hosting, AI model providers, and payment processors. Those services may have their own privacy and security terms.

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Canonical page: https://www.santara.ai/privacy/
Santara AI — AI Operations Management Software for Short-Term Rentals