Santara AI

Guest & upsell automation

Guest offers that pay out in full to you.

Guest offers found from your calendar, priced by your rules, sent with your approval — with 0% commission on what sells.

Host-controlled upsell rules

Early check-in

Enabled$25

25% of the reservation nightly rate, rounded to $25.

When it fires
Arrival today and previous night is vacant, or cleaning finishes before noon.
When it stays quiet
Suppress for same-day turnover, unresolved guest issue, or previously discussed offer.

Guest draft pattern:

Thanks for choosing to stay with us, {guest_name}! Your room is ready early today, so you're welcome to check in from {offer_time} for just $25. Settle in ahead of schedule — just let me know and I'll have it ready.

Late checkout

Enabled$60

25% of the reservation nightly rate, rounded to $60.

When it fires
Surfaces the morning of checkout, when the next check-in is at least one day later.
When it stays quiet
Suppress when a same-day turnover exists or checkout timing collides with cleaning.

Guest draft pattern:

Thanks so much for choosing to stay with us, {guest_name}! If you'd like a slower morning, you're welcome to keep the room until {offer_time} for $60 — no rushed packing, just let me know and I'll arrange it.

Stay extension

Off$115

90% of the reservation nightly rate, rounded to $115.

When it fires
Surfaces the day before checkout, when the next reservation starts at least two days later.
When it stays quiet
Suppress for same-day turnover, blocked dates, unresolved complaint, or prior discussion.

Guest draft pattern:

Thanks for choosing to stay with us, {guest_name}! The room is free right after your stay, so you're welcome to add {nights} more night for $115 — that's {percent}% off the nightly rate. Just say the word and I'll extend your booking.

  • Sync protected
  • nothing sends until you approve

The promise

Late checkout, airport transfer, in-villa breakfast, an extra night. These are the things guests will pay for and operators never have time to offer. Santara AI finds the window, prepares the offer at the price you set, and waits for you. Whatever sells is yours in full.

How it works

Found from the calendar

The gap after checkout, the free night before arrival — availability you actually have.

Priced by your rules

You set what each property allows and what you will accept for it.

Approved by you

The offer is drafted and held. It reaches the guest when you send it.

0% on what it sells

Upsells are included in your plan, with 0% commission. A late checkout, a transfer, a breakfast.

Both modules are off by default

Guest upsells are included in your plan, and we take 0% commission on them. Bookings from your channels carry 0% commission too; 3% applies only to direct bookings made through your booking site.

FAQ

Common questions

What exactly do you charge on?

Your subscription. 0% commission on channel bookings and on upsells; 3% commission only on direct bookings made through your booking site. Upsells are included in your plan.

Is the upsell module on by default?

No. Both optional modules are off until you turn them on.

Do you take a commission on upsells or direct bookings?

No commission on upsells. The only commission is 3% on direct bookings made through your booking site; channel bookings carry 0%. The rest is one flat subscription.

Can I control what gets offered?

Yes, per property: what is allowed and the price you will accept for it.

Get your next morning back.

0% commission on channel bookings and upsells. No annual contract — leave any month.