Guest messaging
Drafted in your voice. Sent by you.
Replies prepared across every channel from the booking's own facts, waiting for a yes.
Messages
Messages
4
Emma Chen
21:04
Villa Melati · 3 nights
Hi! Are dogs allowed? We have a small one travelling with us.
Needs replySarah Mitchell
20:41
Uluwatu Loft · 5 nights
Could we get a crib for the room? Arriving around 3pm.
Needs replyDavid Park
18:12
Casa Marina · 4 nights
Is there somewhere to leave bags after checkout? Our flight is late.
HandledLena Fischer
16:55
Villa Melati · 2 nights
Thank you — the driver found us. See you tomorrow.
HandledEmma Chen
Villa Melati · Airbnb · 3 nights · 14:00 arrival
Guest asked · 21:04
Hi! Are dogs allowed? We have a small one travelling with us.
You · 21:06
Hi Emma — checking the villa's rules now, one moment.
Suggested reply
Hi Emma — yes, one small dog is fine at Villa Melati. There is a $25 pet fee added on arrival, and we ask that pets stay off the furniture. I'll leave a bowl and a blanket out for you before your 14:00 check-in on Friday.
Read from this booking, not invented
- One thread per guest, whatever channel they wrote from
- drafted in your voice
- nothing sends until you approve
9:30pm
Writing the same check-in directions for the fourth time this week.
The fourth one is never better than the first. It is just later.
What it reads
The thread
What the guest asked, in the channel they asked it in.
The booking
Arrival time, nights, party, and anything already promised for this stay.
How you write
Your previous replies, so the draft sounds like your property and not like software.
What stops happening
Writing the same answer again
The recurring questions arrive already drafted.
Replying without the booking open
The facts are attached to the draft you are approving.
Channel-hopping
Airbnb and Booking.com threads sit in one place.
Nothing sends until you say so
Nothing goes to a guest until you press Send, and there is no setting that changes that. The drafts get better; they stay drafts — you are always the one who sends.
FAQ
Common questions
Does Santara AI send guest messages on its own?
No. Approval is the default. Nothing sends until you say so.
Can I turn approval off?
Yes, once you trust it — deliberately, per account. It never happens gradually because the drafts got good.
Which channels does it cover?
Airbnb and Booking.com threads, in one place.
Will the replies sound like me?
They are drafted from your previous replies, so they read like your property rather than like software. You can edit any draft before it goes.
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