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Lulu · Guests agent — handles this for Santi

Guest messaging

Drafted in your voice. Sent by you.

Replies prepared across every channel from the booking's own facts, waiting for a yes.

Messages

Messages

4
All channels4Airbnb2Booking.com2

Emma Chen

21:04

Villa Melati · 3 nights

Hi! Are dogs allowed? We have a small one travelling with us.

Needs reply

Sarah Mitchell

20:41

Uluwatu Loft · 5 nights

Could we get a crib for the room? Arriving around 3pm.

Needs reply

David Park

18:12

Casa Marina · 4 nights

Is there somewhere to leave bags after checkout? Our flight is late.

Handled

Lena Fischer

16:55

Villa Melati · 2 nights

Thank you — the driver found us. See you tomorrow.

Handled

Emma Chen

Villa Melati · Airbnb · 3 nights · 14:00 arrival

Guest asked · 21:04

Hi! Are dogs allowed? We have a small one travelling with us.

You · 21:06

Hi Emma — checking the villa's rules now, one moment.

Suggested reply

Hi Emma — yes, one small dog is fine at Villa Melati. There is a $25 pet fee added on arrival, and we ask that pets stay off the furniture. I'll leave a bowl and a blanket out for you before your 14:00 check-in on Friday.

Read from this booking, not invented

Use this replyEdit firstnothing sends until you approve
  • One thread per guest, whatever channel they wrote from
  • drafted in your voice
  • nothing sends until you approve

9:30pm

Writing the same check-in directions for the fourth time this week.

The fourth one is never better than the first. It is just later.

What it reads

  • The thread

    What the guest asked, in the channel they asked it in.

  • The booking

    Arrival time, nights, party, and anything already promised for this stay.

  • How you write

    Your previous replies, so the draft sounds like your property and not like software.

What stops happening

  1. The recurring questions arrive already drafted.

  2. The facts are attached to the draft you are approving.

  3. Airbnb and Booking.com threads sit in one place.

A private villa at Kenko Wellness in Bali84.1%Occupancyfrom 60%

Villa · Uluwatu

Kenko Wellness: 12 Bali villas, 80–90% full, 90 minutes back every day

Twelve private villas across Uluwatu, Bingin and Umalas, run by a small team. Since moving to Santara AI in August 2026, Kenko Wellness keeps its villas 80–90% occupied and gets about 90 minutes of every day back.

Kenko Wellness · Kenko Wellness

Read the story →
Join For Free →3 months freePricing

Nothing sends until you say so

Nothing goes to a guest until you press Send, and there is no setting that changes that. The drafts get better; they stay drafts — you are always the one who sends.

Related workflows

Guest intelligenceThe context each draft is built from.Upsell opportunitiesOffers drafted the same way, approved the same way.The Daily BriefSee the guests waiting on a reply, at 6am, with everything else.

FAQ

Common questions

Does Santara AI send guest messages on its own?

No. Approval is the default. Nothing sends until you say so.

Can I turn approval off?

Yes, once you trust it — deliberately, per account. It never happens gradually because the drafts got good.

Which channels does it cover?

Airbnb and Booking.com threads, in one place.

Will the replies sound like me?

They are drafted from your previous replies, so they read like your property rather than like software. You can edit any draft before it goes.

Get your next morning back.

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