Terms of service
DRAFT — NOT YET REVIEWED BY COUNSEL. This page describes the terms we intend to offer and is published so nothing on this site claims an agreement you cannot read. It is not the executed contract; the signed agreement governs. Do not rely on it for a commercial decision until this notice is removed.
The service. Santara reads your reservations, calendars, messages and operational data from the channels you connect, and returns a daily brief, dispatched jobs, maintenance tickets and drafted guest replies. We are an operations layer on top of your channel manager; we do not replace it, and we are not a party to any reservation between you and a guest.
What you pay. A flat monthly subscription by plan and door count, in USD, billed monthly in advance. 0% commission on bookings, on every channel, at every plan level and portfolio size — this is a contractual term, not an introductory rate. The only exceptions are the two optional modules, both off by default and both disclosed on the pricing page: guest upsells at 12% of what we sell, and an optional 3% guest-paid service fee on the direct booking engine, which is never deducted from your payout.
Term and cancellation. Month to month. No annual contract, no minimum term, no cancellation fee. Cancel and the subscription ends at the close of the paid period; we do not pro-rate a part-month refund. Founding-operator terms — the waived onboarding fee, the free months and the price lock — survive for their stated duration provided the account stays open.
Your data. Yours. You can export it at any time and we do not withhold an export pending payment or anything else. We do not sell it and we do not use it to train models for third parties. See the security page for where it is stored and who processes it.
Your responsibilities. Keeping your channel credentials valid, having the right to connect the listings you connect, honouring the reservations we surface, and reviewing anything AI drafted before it reaches a guest. Santara prepares actions; you approve them.
What we do not warrant. We do not guarantee an uptime figure below the Enterprise plan, and nothing here creates one. Rate suggestions, guest scores and upsell prompts are recommendations, not advice — the commercial decision is yours. We are not liable for a decision you take on the basis of one.
Changes. If we change these terms materially we will tell you by email before they take effect, and a founding operator's locked price is not something we can change under this clause.
First 25 accounts · 17 remaining
Founding operators keep every one of these. Permanently.
- $299 onboarding fee waived, in full
- First 3 months free, then your plan rate
- Price locked for 24 months — you keep founding pricing as list prices rise
- Free white-glove migration from spreadsheets, WhatsApp groups or most platforms
- Direct line to the founders and first access to everything we ship
- No annual contract, no lock-in. Leave whenever you like and take your data with you.
We’re taking 25. We’d rather have 25 operators we can obsess over than 250 we can’t.
FAQ
Common questions
Is 0% commission actually in the contract?
Yes — it is a term of the agreement rather than a marketing position, which is why it appears here and not only on the pricing page. The two optional modules are the only way we earn anything beyond the subscription and both are disclosed alongside it.
Can I cancel whenever I want?
Yes. Month to month, no minimum term, no exit fee, and you take your data with you.
What happens to founding pricing if list prices rise?
A founding operator keeps their price for the stated lock period. Rising list prices do not reach them during it.
Why does this page carry a draft notice?
Because it has not been through counsel yet, and saying so is more useful to you than a page that reads final and is not. The signed agreement is what governs either way.
Get your next morning back.
Founding operator programme — 25 places. $299 onboarding waived, 3 months free, price locked for 24 months.