18
Arrivals
Next 14 days
Guest intelligence
Reply to the booking, not to your memory of it.
Who is arriving, what they asked for, and what the stay already promised them — attached to the reservation, before you answer.
Arrivals
1
Flagged
needs a look
4
Drafts
awaiting approval
Emma ChenAt risk
asked about pet on stay · first stay · no reviews yet · Airbnb · 3 nights · 14:00
Sarah MitchellWatch
requested crib needed · honeymoon · Booking.com · 5 nights · 15:00
David ParkGood
requested Early check-in · replied in 4 min · Airbnb · 4 nights · 12:00
Robert TanakaGood
honeymoon · requested In-villa breakfast · Booking.com · 6 nights · 16:00
Guest mix
Where your guests come from, and how they present.
By channel
Airbnb
11
Booking.com
6
Direct
1
By guest score
Good
13
Watch
4
At risk
1
- no reviews yet
- By guest score
3:15pm
Replying to a guest whose booking you have not opened.
Every operator has promised something the booking could not support. Usually at speed, usually politely.
What it reads
The reservation
Channel, nights, party size and the occasion, if the guest gave one.
What they have asked for
Early check-in, a crib, a pet, an extension — kept attached to the stay that needs it.
How they present
Whether this is a first stay with no reviews yet, or a guest with history.
What stops happening
Answering from memory
The booking's facts are on screen before the reply is written.
Requests that fall out of the thread
A crib asked for at booking is still visible on the morning of arrival.
Being surprised at the door
A first-time guest with no history is marked as one, quietly, in advance.
What a score is and is not
A guest score is a prompt to look, not a verdict. It does not decline bookings, it does not price differently, and it is never shown to the guest. If it flags someone, the only thing that happens is that you read the booking before you reply.
FAQ
Common questions
Is the guest score shown to the guest?
Never. It is not shown to guests, it does not decline bookings, and it does not change what they are charged.
What does a flag actually mean?
That it is worth reading the booking before you reply — most often because it is a first stay with no reviews yet.
Where does the context come from?
The reservation itself and the guest's own messages on Airbnb, Booking.com and Expedia.
Does it send messages?
No. Guest messaging is a separate step and it waits for your approval.
Get your next morning back.
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