18
Arrivals
Next 14 days
Guest intelligence
Answer with the whole stay in view.
The booking, conversation, property rules and operational reality — brought together before you reply, approve a request or prepare an offer.
Arrivals
1
Flagged
needs a look
4
Drafts
awaiting approval
Review before replying
Emma Chen
AirbnbAt risk
Villa Cempaka · 3 nights · 14:00
“Pet stay + early arrival”
01
Pet stay + early arrival
02
Previous checkout 11:00 · cleaning unassigned
03
Confirm cleaning before approving the arrival time
Sarah Mitchell
Booking.comWatch
requested crib needed · honeymoon
Booking.com · 5 nights · 15:00
Context ready
David Park
AirbnbGood
requested Early check-in · replied in 4 min
Airbnb · 4 nights · 12:00
Context ready
Robert Tanaka
Booking.comGood
honeymoon · requested In-villa breakfast
Booking.com · 6 nights · 16:00
Context ready
Olivia Bennett
ExpediaGood
requested Late checkout · The Loft
Expedia · 4 nights · 11:00
Context ready- Review before replying
- Context ready
3:15pm
Replying to a guest whose booking you have not opened.
Every operator has promised something the booking could not support. Usually at speed, usually politely.
What it reads
Reservation details
Property, channel, stay dates, party size and the arrival or departure window.
Messages and requests
What the guest asked for, when they asked and whether the request still needs an answer.
Property constraints
House rules, the previous checkout, cleaning status and the practical limits around the request.
Relevant stay context
Earlier requests, special occasions and available history — only where it helps you handle this stay.
What stops happening
An early arrival is considered alongside the previous checkout and cleaning window.
A crib, pet or access note remains attached to the stay when the arrival day comes.
A request for more time or convenience can become an offer you review instead of a missed opportunity.
The useful facts are surfaced first, with the original booking and messages still available when you need them.
84.1%Occupancyfrom 60%Villa · Uluwatu
Kenko Wellness: 12 Bali villas, 80–90% full, 90 minutes back every day
Twelve private villas across Uluwatu, Bingin and Umalas, run by a small team. Since moving to Santara AI in August 2026, Kenko Wellness keeps its villas 80–90% occupied and gets about 90 minutes of every day back.
Kenko Wellness · Kenko Wellness
Read the story →Context, not a verdict
A flag is a prompt to review the stay, not a judgement about the person. It does not decline bookings, change pricing or decide who may stay, and it is never shown to the guest. You remain responsible for every response and decision.
FAQ
Common questions
Is the guest score shown to the guest?
Never. It is not shown to guests, it does not decline bookings, and it does not change what they are charged.
What does a flag actually mean?
That it is worth reading the booking before you reply — most often because it is a first stay with no reviews yet.
Where does the context come from?
The reservation itself and the guest's own messages on Airbnb, Booking.com and Expedia.
Does it send messages?
No. Guest messaging is a separate step and it waits for your approval.
Does Santara rank or decline guests automatically?
No. A flag only points you to a booking worth reviewing; it does not decline a reservation, change a price or decide who may stay.
Is guest data sold to anyone else?
No. Santara AI does not sell host, property, reservation or guest data. Data handling is described in detail in the Privacy Notice.
Get your next morning back.
0% commission on channel bookings and upsells. No annual contract — leave any month.