What we do with your data, in plain terms
Running Santara means handing us reservations, guest contact details, calendars and revenue for every property you manage. This page says what happens to that data. It describes what the product does today, not what we intend to build.
Everything moves over TLS, and access inside your workspace is scoped by role: a cleaner sees the job, the address and the window, not the guest's contact details or what the stay was worth. Team members are invited per workspace and can be removed at any time, which revokes their access immediately.
We do not sell host, property, reservation or guest data, and we do not use it to train models for anyone else. Guest personal data reaches an AI provider only when you use a feature that drafts a reply, and only the thread and reservation needed to draft it.
You can export your data and you can ask us to delete it. Deletion removes the workspace and its reservations, messages, tasks and guests; backups age out on their own retention cycle rather than being edited.
Two things we will not claim. There is no published uptime figure and no status page yet, so no availability number appears anywhere on this site, and an SLA is an Enterprise term rather than a platform-wide one. When both exist they will be linked from here.
First 25 accounts · 17 remaining
Founding operators keep every one of these. Permanently.
- $299 onboarding fee waived, in full
- First 3 months free, then your plan rate
- Price locked for 24 months — you keep founding pricing as list prices rise
- Free white-glove migration from spreadsheets, WhatsApp groups or most platforms
- Direct line to the founders and first access to everything we ship
- No annual contract, no lock-in. Leave whenever you like and take your data with you.
We’re taking 25. We’d rather have 25 operators we can obsess over than 250 we can’t.
FAQ
Common questions
Who else can see my data?
Only the subprocessors the product actually runs on: Amazon Web Services (hosting and storage, ap-southeast-1), Stripe (billing), Resend (transactional email), Channex (channel connections to Airbnb and Booking.com), PriceLabs (only if you enable dynamic pricing), and our AI provider (only for features you invoke that draft text). No advertising or analytics vendor receives guest or reservation data.
Where is the data stored?
In AWS ap-southeast-1 (Singapore), which is also where the application runs. Backups stay in the same region.
Do your staff read guest messages?
Only when you ask us to look at something and only for as long as it takes. Access is logged. During white-glove migration we work inside your workspace with your knowledge, which is the one routine case.
What happens to my data if I leave?
You export it and we delete the workspace. There is no annual contract and no exit fee, and the export is not withheld pending anything.
Is there a DPA?
Yes — ask us and we will send the current version. If your own owners or a management contract require specific terms, tell us before you sign rather than after.
Get your next morning back.
Founding operator programme — 25 places. $299 onboarding waived, 3 months free, price locked for 24 months.