Privacy and trust
Privacy built for operational trust
Who controls your data. Santara AI is a product of AirCierge AI LLC, a limited liability company registered in Wyoming, USA, with its operations team in Da Nang, Vietnam. AirCierge AI LLC is the controller of the data described on this page. Privacy questions and data requests go to hello@santara.ai.
Operational AI needs clear boundaries.
Purpose-limited data
Reservation, message, property, cleaner, and calendar data should support specific host workflows.
No data sale
Host, property, reservation, and guest data is not sold.
Human review
AI outputs can be wrong, so hosts should review guest-facing messages, pricing changes, and operational decisions.
Role-aware access
Cleaner and team access should be limited to the details required for the assigned work.
Important note
This page is a product-oriented privacy summary, not a substitute for legal advice. Formal legal policies may be updated as Santara AI integrations and services expand.
FAQ
Common questions
What data does Santara AI use?
Santara AI may use reservation details, guest messages, property rules, calendar timing, cleaner task status, pricing context, and account preferences needed to provide the service.
Do you sell host or guest data?
No. Santara AI does not sell host, property, reservation, or guest data.
Can AI outputs contain mistakes?
Yes. AI-generated briefs, message drafts, pricing signals, and recommendations can be incomplete or inaccurate. Hosts should review outputs before sending messages, changing prices, or making operational decisions.
How is access controlled?
The product is designed around role-aware access, so cleaners and team members should only see the operational details needed for their work.
How do third-party integrations affect privacy?
Santara AI relies on third-party infrastructure — channel connectivity providers for Airbnb and Booking.com, cloud hosting, AI model providers, and payment processors. Those services may have their own privacy and security terms.
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