6:30amConfirming today's turnovers before the owner asks about them.
Ketut · Cleaner
Ketut — turnover at Villa Cempaka tomorrow, 11am. Can you confirm?
21:40
Morning — still good for 11?
06:12
Ketut?
06:29
Turnover 11:00 · unconfirmed
For co-hosts
We draft the replies, brief the cleaners and write the owner's update.
Santara AI keeps every property's messages, turnovers, tickets and statements in one place — so you approve the day instead of rebuilding it from memory.
Local time 06:30Somewhere, a cleaner has not confirmed yet.
Before
Your day, as it runs now
You hold the operating detail for someone else's asset.
The owner wants to know it is being run properly.
The guest wants an answer now.
The cleaner wants to know which villa and when.
You are the only one who sees all three.
And most of it lives in your head.
Today
23:00
- Messages waiting on you
- Messages waiting on you: 41
- Decisions made without full information
- Decisions made without full information: 7
- Minutes rebuilding yesterday for the owner
- Minutes rebuilding yesterday for the owner: 95
An illustration of a typical eight-property co-hosting day in Bali and central Vietnam, 2026.
Your day, from the first turnover to the owner's update.
8:15amRebuilding what happened yesterday for an owner who was not there.
Yesterday, as you left it
- Airbnb inbox
- WhatsApp group
- Calendar
- Photo roll
- Notes
- Spreadsheet
To: the owner of Villa Cempaka
Hi Pak Budi — yesterday we had the check-in at two, and the aircon in room 1 was
11:00amDeciding an early check-in without knowing if the clean is done.
Anya · Ocean View
“Any chance we could get in at 12:30?”
Clean status
—
- Yes
- No
EveningWriting the update the owner will read tomorrow.
Owner update · Villa Cempaka
Yesterday: two arrivals. The aircon in room 1 was looked at, I think around nine, and the late checkout was
What we do
Four jobs that stop living in your head.
Each one takes a moment from that day off your hands. You still make the calls.
All day
Replies are drafted before you open the thread.
Every guest message, from every channel, arrives with a reply already written in the property's voice. You read it, change it or approve it — nothing is sent without you.
- Airbnb, Booking.com and direct bookings in one inbox
- Drafted in the property's voice
- You approve every reply before it sends
Messages
Messages
4All channels4Airbnb2Booking.com2
Emma Chen
21:04
Villa Melati · 3 nights
Hi! Are dogs allowed? We have a small one travelling with us.
Needs replySarah Mitchell
20:41
Uluwatu Loft · 5 nights
Could we get a crib for the room? Arriving around 3pm.
Needs replyDavid Park
18:12
Casa Marina · 4 nights
Is there somewhere to leave bags after checkout? Our flight is late.
HandledLena Fischer
16:55
Villa Melati · 2 nights
Thank you — the driver found us. See you tomorrow.
HandledEmma Chen
Villa Melati · Airbnb · 3 nights · 14:00 arrival
Guest asked · 21:04
Hi! Are dogs allowed? We have a small one travelling with us.
You · 21:06
Hi Emma — checking the villa's rules now, one moment.
Suggested reply
Hi Emma — yes, one small dog is fine at Villa Melati. There is a $25 pet fee added on arrival, and we ask that pets stay off the furniture. I'll leave a bowl and a blanket out for you before your 14:00 check-in on Friday.
Read from this booking, not invented
Use this replyEdit firstnothing sends until you approve
- One thread per guest, whatever channel they wrote from
- drafted in your voice
- nothing sends until you approve
When something breaks
A broken aircon becomes a ticket with a plan.
Issues guests report are raised as tickets, assigned and chased to closed — with the likely cause and an action plan written from the guest's own messages.
- Assigned, chased and closed in one place
- Likely cause and action plan written for you
- Photo evidence per property
Tickets
To do
1Aircon not cooling — main bedroom
MaintenanceHighOverdue · 12 Mar
Villa Cempaka · Balangan
Rudi Santoso
In progress
1Wi-Fi drops in the evening
ComplaintMediumDue · 14 Mar
Ocean View — Room 2 · Bingin
Ana Pratama
Done
1Pool light replaced
MaintenanceLowDue · 9 Mar
Villa Melati · Bingin
Rudi Santoso
AI resolution plan
- Likely cause
- Condenser filter blocked — the unit runs but the room never drops below 27°C.
- Action plan
- Clean the filter today, book the technician for the gas top-up before the 14 Mar arrival, offer the guest the fan unit tonight.
- Property
- AI resolution plan
6:30am · 11:00am
The turnover goes to the cleaner, and the finished clean is recorded.
Each cleaner's day is written for them, with the property and the time, and shared to WhatsApp or Zalo in one tap — or emailed to them automatically. Finished cleans are recorded against the property — so the clean status sits on the same screen as the guest asking to check in early.
- Cleaners never log in
- One message per cleaner, covering their properties
- Clean status beside the guest's request
Today
4
Cleans
Today
3
Assigned
cleaner named
1
Unassigned
needs a cleaner
Villa Melati
—
Turnover · Checkout 11:00 · arrival 14:00 · 3-hour window
Assign
Ocean View — Room 1
—
Tidy clean · Guest in residence · 10:00
Open
Villa Cempaka — Room 2
—
Turnover · Checkout 10:00 · Assigned
Open
Ocean View — Room 2
—
Turnover · Checkout 12:00 · no cleaner assigned
Assign
Bingin
Cleaner: Ana Pratama
Tidy clean: Ocean View 1Empty: Villa Melati, Ocean View 2
Proof & notes
Villa Cempaka — Room 2 · Turnover · Rudi Santoso
Completed · 12:41Photos · 3
12:38
12:39
12:41Taken on completion
Notes
Sofa cover was already stained — photo attached. Everything else is ready.
Closed against the property and the date
- 3-hour window
- no cleaner assigned
- Photo attached on completion
8:15am · Evening
The owner's update is already written.
What happened, what was handled and what it earned is recorded per property as the day goes, so the statement the owner reads is assembled, not remembered.
- One statement per owner, per property
- You send the owner the statement, not your operating detail
- Arrivals, issues handled and earnings in one place
Owner statement
$12,480
Gross booking revenue
This month
−$2,616
Channel fees
Airbnb · Booking.com
$8,638
Owner net
This month
Owner statement
August 2026 · All properties
Gross booking revenue
13 stays
$12,480
Channel fee — Airbnb
9 stays
−$1,872
Channel fee — Booking.com
4 stays
−$744
Electricity
2 entries
−$410
Water
1 entry
−$96
Cleaning
6 entries
−$720
Owner net
$8,638
Expenses
Every cost recorded against this month — the same rows subtracted above.
| Date | Property | Category | Amount | Note |
|---|---|---|---|---|
| 2026-08-04 | Villa Melati | Electricity | $240 | PLN top-up |
| 2026-08-11 | Villa Melati | Water | $96 | Tank refill |
| 2026-08-18 | Villa Cempaka | Cleaning | $120 | Deep clean |
Download CSV
- Owner net
- Expenses
The same day, with Santara AI
18:00
- Messages waiting on you
- Messages waiting on you: 41 → 6 — -35 against the same day without Santara AI
- Decisions made without full information
- Decisions made without full information: 7 → 0 — -7 against the same day without Santara AI
- Minutes rebuilding yesterday for the owner
- Minutes rebuilding yesterday for the owner: 95 → 4 — -91 against the same day without Santara AI
An illustration of a typical eight-property co-hosting day in Bali and central Vietnam, 2026.
Now run the same day with Santara AI.
The same four moments, run again.
6:30amThe cleaner's day went out in one tap.
Ketut · Cleaner
Villa Cempaka · today · out 11:00 → in 14:00. Reply "1 done" + a photo for each unit
06:12
Turnover 11:00 · Ketut assigned
8:15amYesterday is already written down.
Villa Cempaka · yesterday
- Arrivals · 2
- Aircon, room 1 · closed 09:40
- Late checkout · $30
Owner statement · ready
Two arrivals. The aircon in room 1 was closed at 9:40. A late checkout earned $30.
11:00amYou can answer immediately.
Anya · Ocean View
“Any chance we could get in at 12:30?”
Clean status
Done · 10:48
- Approve early check-in
- Offer late checkout · $45
6:00pmThere is no update to write.
Owner update · Villa Cempaka
Two arrivals. One maintenance ticket, closed the same morning. $75 earned outside the booking.
Send to owner
These figures describe a representative day, not a measured average. Santara AI does not publish time-saving figures it has not measured.
After
What changes
8:15am
The owner update writes itself
What happened, what was handled and what it earned is already recorded per property.
6:30am
The handoff stops being a screenshot
Jobs, notes and status live against the property, not in a thread you forwarded.
11:00am
You can answer immediately
Whether the clean is done is on the same screen as the guest's request.
Compare
How the day runs today, and with Santara AI
The same work, done by the same people — kept in one place instead of four apps and your memory.
| The job | Today: WhatsApp, spreadsheets and memory | With Santara AI |
|---|---|---|
| Guest messages | Answered in whichever app they arrived in, when you get to them | In one inbox, with a reply drafted for you to approve |
| The cleaner handoff | A message you forwarded, then a wait for a thumbs-up | Written for each cleaner and shared in one tap; the finished clean is recorded against the property |
| Is the clean done? | You ask, and wait for an answer | On the same screen as the guest's request |
| Something breaks | A thread, a photo and a note to yourself | A ticket with a likely cause, an owner and a plan |
| The owner's update | Rebuilt from memory at the end of the day | Already recorded per property, ready to send |
| Where it all lives | In your head | Against the property, visible to the people you give access to |
What an extra pair of hands costs
At eight properties, an extra pair of hands costs more than the whole platform and still goes home at six.
An ops coordinator
$274 – $444
/mo
and still goes home at six.
Santara AI
$204
/mo · 8
Coordinator cost reflects typical operations staff in Bali and central Vietnam, August 2026. Santara AI figure is the current plan at this property count.
FAQ
Common questions
Can the owner see the reports without seeing everything else?
Yes. Owner statements are produced per property and you send them — owners have no login, so your operating detail stays yours.
Can I manage properties for several owners?
Yes, and each owner's statement covers only their property.
What do the cleaners see?
Only the jobs assigned to them — shared to WhatsApp or Zalo in one tap, or emailed to them. They never log in.
Does the guest know they are talking to a co-host?
That is up to you. Replies are drafted in the property's voice and you approve every one before it sends.
Get your next morning back.
0% commission on bookings and upsells. No annual contract — leave any month.