What's New in Santara AI: QR Guest Guidebook & Smart Inbox

This month's update focuses on the parts of hosting that quietly eat up your day: answering the same guest questions over and over, reading messages in languages you don't speak, and scrambling when a booking arrives for a guest who checks in today. Here's everything that's new.

A guest guidebook behind a QR sticker

Print one QR sticker per room. Guests scan it with their phone camera and instantly see check-in times, Wi-Fi, house rules, amenities, a map and your favourite local places, in English, Indonesian or Vietnamese.

Once a guest enters their booking code, the same page shows their door code, Wi-Fi password and check-in steps. Guests can also request early check-in, late checkout or an extra night right from the guidebook, and each request lands in Upsells for you to handle.

Short on time to write local recommendations? AI can draft a list of nearby places for you to review before you publish.

How to set it up: Properties → pick a property → Set up guidebook

Guest messages in your language

When a guest writes in German, Korean or French, the message now appears in your own language, with Show original one click away. Every teammate reads in their own language, and your replies go out exactly as you wrote them.

An inbox that works like a to-do list

Every conversation now has a single status: Needs reply, Waiting on guest or Handled. The inbox opens on the conversations that need you, and guests arriving or leaving today are moved to the top. A chime plays whenever a guest writes, and you can mute it in Settings.

Upsells you control

The new Upsells → Settings tab puts you in charge of every offer. Turn each one on or off, set its price and timing, and write the message guests will read. Need something different for a particular room? Give it its own settings.

Offers are priced from that night's live calendar rate, in the booking's currency, so your upsell prices stay in step with your pricing. Early check-in is now offered on the day of arrival.

Same-day arrival alerts

When a booking comes in for a stay that checks in today, your team and the room's cleaner get an email straight away. If the clean is scheduled to finish late, the email includes a warning so you can act before the guest arrives.

The assistant can now assign work

Ask Santara AI to assign a clean, assign a ticket or change a ticket's status. The assistant always asks you to confirm before it makes any change.

Reports: quick periods and saved views

Jump straight to This month, Last month, Last 3 months or This year, and save the filters you use most often. Expenses also have two new categories: Electricity and Water.

Also new

• Add a cleaner with just a name and WhatsApp number, even if they don't have an account.
• Bookings now show their real source (Agoda, Expedia, Traveloka, Trip.com and more), and you can filter reservations by channel.
• You'll get a notification when a channel connects, showing how many rooms were mapped.
• Closed tickets leave the board after 30 days, and their history is kept.
• Connecting Booking.com now gives clearer error messages.
• Guest reviews and message attachments now arrive reliably from every channel.

Learn more

See every change, with step-by-step guides, at docs.santara.ai/help/whats-new.

The Santara AI team